Service feature

DE-CIX self-service portal

The DE-CIX self-service portal allows you to order, configure, and cancel interconnection services, and chat directly with our Customer Service team.

On the DE-CIX portal you can order new or change existing interconnection services whenever you need to – and these changes are made instantly. This improves the process of how you can manage your services –  order, configure, or change peering (GlobePEER and GlobePEER Remote) and cloud services (DirectCLOUD for MS Azure, AWS, Google Cloud Platform, and IBM), with more services coming in the future.

Below you will find videos to help you get started with the portal. If you have any questions, use our chat functionality in the portal or contact us on the usual communication channels.

How to login

The portal is available at https://portal.de-cix.net and you can log in with your existing customer portal login credentials. If you do not have login credentials yet, please reach out to DE-CIX Customer Service.

This short video explains how to login.

The dashboard

Once you have logged in to the DE-CIX portal, the first thing you see is the dashboard. This video gives you a quick tour. 

Portal video cover: dashboard

Chat with the Customer Service team

The new DE-CIX portal has a live chat function with our team if you ever need advice or immediate assistance. Check out the video to learn how this works. 

How to add co-worker to your account

Want to give your colleagues access to the portal? This video shows you how to add a co-worker to your customer account in the DE-CIX portal.

Portal video cover: co-worker

Changing MAC address

You can easily and instantly change your MAC address on the DE-CIX portal. Find out how in this video. 

Portal changing mac address video cover