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Terms & Conditions, SLAs and Technical Descriptions

Please find below the Terms & Conditions as well as the Service Level Agreements and Technical Descriptions for DE-CIX.

Documents in German, Russian, Turkish, and Ukrainian can be found here.

The DE-CIX Interwire Terms & Conditions, SLAs etc. can be found here.

Terms & Conditions

Global T&Cs

DE-CIX Global Terms and Conditions
Local T&Cs

Local Terms and Conditions EU
Local T&Cs

Local Terms and Conditions US
Local T&Cs

Local Terms and Conditions Turkey

 Service Level Agreements and Technical Descriptions

SLAs

DE-CIX Master SLA
Access Description

DE-CIX Technical Access Description
SLAs

DE-CIX GlobePEER Special SLA
Service Description

DE-CIX GlobePEER Technical Service Description
Special SLA

DE-CIX DirectCLOUD Special SLA
Service Description

DE-CIX DirectCLOUD Technical Service Description
SLAs

DE-CIX VirtualPNI SLA
Service Description

DE-CIX VirtualPNI Technical Service Description
Special SLA

DE-CIX FlexPOP 
Special SLA
Service Description

DE-CIX FlexPOP Technical Service Description
Special SLA

InterconnectionFLEX Special SLA
Service Description

InterconnectionFLEX Technical Service Description
Special SLA

Closed User Groups Special SLA
Service Description

Closed User Groups 
Technical Service Description
Contact

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