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Terms & Conditions, SLAs and Technical Descriptions

Please find below the Terms & Conditions as well as the Service Level Agreements and Technical Descriptions for DE-CIX.

Documents in German, Russian, Turkish, and Ukrainian can be found here.

The DE-CIX Interwire Terms & Conditions, SLAs etc. can be found here.

Terms & Conditions

Global T&Cs
DE-CIX Global Terms and Conditions
Local T&Cs
Local Terms and Conditions EU
Local T&Cs
Local Terms and Conditions US
Local T&Cs
Local Terms and Conditions Malaysia
Local T&Cs
Local Terms and Conditions Singapore
Local T&Cs
Local Terms and Conditions Turkey

 Service Level Agreements and Technical Descriptions

SLAs
DE-CIX Master SLA
SLAs
DE-CIX SLA for different locations
Access Description
DE-CIX Technical Access Description
SLAs
DE-CIX GlobePEER Special SLA
Service Description
DE-CIX GlobePEER Technical Service Description
Special SLA
DE-CIX DirectCLOUD Special SLA
Service Description
DE-CIX DirectCLOUD Technical Service Description
SLAs
DE-CIX VirtualPNI Special SLA
Service Description
DE-CIX VirtualPNI Technical Service Description
Special SLA
DE-CIX FlexPOP 
Special SLA
Service Description
DE-CIX FlexPOP Technical Service Description
Special SLA
DE-CIX InterconnectionFLEX Special SLA
Service Description
DE-CIX InterconnectionFLEX Technical Service Description
Special SLA
DE-CIX Closed User Groups Special SLA
Service Description
DE-CIX Closed User Groups Technical Service Description
Contact
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