Add relevant users to the DE-CIX portal for better service support

At DE-CIX, we are dedicated to enhancing your experience and providing seamless support for you and your team. By adding the relevant users from your company to our self-service portal, we can ensure quality of service and find a solution to your issues faster.

When your colleagues have account on the portal, we are able to accurately identify and authenticate your users leading to:

Improved security: By authenticating each user through our portal, we ensure that only authorized individuals have access to your account and data.

Personalized support: Our team can offer more tailored assistance when they can accurately identify who is contacting us.

Efficient service: Streamlined user management helps us resolve issues more quickly and effectively.

How to add users

Adding users to the portal is simple:

• Log in to your DE-CIX self-service portal account at https://portal.de-cix.net/login
• Navigate to the "Account" section, then select "Coworkers."
• Click "Create new User" and fill in the required details for each team member.
• Assign admin roles as needed.
• Save the changes.

The new user will receive an email informing them of their new user account. To log in for the first time, the user should click "forgot password" to set their password.

For a detailed, step-by-step guide, please see our documentation.

Changes from September

From September onwards, we can only accept emails to [email protected] if the email address is associated with DE-CIX portal user account. We will also notify you via email about this change.

If you have any questions or need assistance, please do not hesitate to contact our support team via the usual channels.